Meaning of Chatbot

Simple definition

A chatbot is a software application designed to simulate human conversation through text or voice interactions.

How to use Chatbot in a professional context

Chatbots are commonly used in customer service, marketing, and sales to provide instant responses and automate interactions.

Concrete example of Chatbot

An e-commerce chatbot answers customer questions about product availability instantly.

How do chatbots work?

Chatbots use rules-based programming or AI to respond to user inputs.

Are chatbots only text-based?

No, some chatbots use voice interaction, like Alexa or Google Assistant.

Do chatbots replace human customer service?

They handle simple queries, leaving complex issues to human agents.
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