Meaning of Chatbot

Simple definition

A chatbot is a software application designed to simulate human conversation through text or voice interactions.

Chatbots are commonly used in customer service, marketing, and sales to provide instant responses and automate interactions.

An e-commerce chatbot answers customer questions about product availability instantly.

Chatbots use rules-based programming or AI to respond to user inputs.

No, some chatbots use voice interaction, like Alexa or Google Assistant.

They handle simple queries, leaving complex issues to human agents.

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